Print & Scan
How to Print
-
Make sure you have funds to print
There are two ways to pay:
Bevo Pay
Library Print Funds
Note: Library Print Funds cannot be added on a mobile device
-
Choose your printing method
Print from your device
- Upload your print to the Library Print Cloud
- Adjust print settings as needed and make sure the file settings look right (paper size, B&W or color, etc)
- After uploading to the Library Print Cloud, you are all done on your device. To print, go to either a black and white or color library printer and proceed to step 3.
Print from a library computer
- Log into a library computer using your EID and password
- Open the document you’d like to print
- Select File > Print
- Choose one of the three print queues:
- UT Lib BW Printer
- UT Lib Color Printer
- UT Lib Ledger Printer (only available at PCL and Fine Arts)
- Enter a name for the job in the pop-up window
- You are all done on this device. To print, go to a black and white or color library printer and proceed to step 3.
Print via Email
*Note: your email must be the one associated with your UT EID. To check what email is associated with your EID, go to UT Direct.
- Attach the file(s) you want to print to an email. Note:
- Each attachment must be under 50 MB.
- You can attach up to 10 files per email.
- Users are limited to 100 emails per day.
- Send the email to mobileprint@austin.utexas.edu.
- You will receive an email confirmation once the print job is ready. If your email address is not registered, you will need to register it before your job can be released (see FAQ for instructions).
- You are all done on your device. To print, go to any library printer and proceed to step 3.
Print on the Pharos Mobile App
- Download and Install
- Get the Pharos Print app from the App Store on your iOS or Android device.
- Connect to Server:
- Server Name: print.lib.utexas.edu
- Server Port: 443
- Log In
- Enter your UTEID and password on the User Authentication screen.
- Submit Print Jobs:
- Use the “Open In” feature on iOS or the upload button on iOS/Android to submit jobs.
- Manage your submitted jobs directly in the app.
-
Print Your Document:
- Select the document you want to print.
- Tap the top right icon on the yellow bar to launch the camera.
- Scan the printer’s QR code to send your document to that printer.
-
Print your document
- Go to a library printer—either black and white or color—according to your file's settings. The printers will be labeled.
- Use the computer above the printer to swipe your UT ID through the attached card reader, or login with your UT EID and password.
-
Select your job from the print queue that appears and click on the Print
button.
Payment will be deducted out of your account at this step
Frequently Asked Questions
How much does printing cost?
Standard Printing Rates (8.5"x11")
| Type | Sides | Price |
|---|---|---|
| Black + white | One-sided | $.11/page |
| Black + white | Two-Sided | $.10/side |
| Color | One-Sided | $.30/page |
| Color | Two-sided | $.30/side |
Ledger Printing Rates(11"x17")*
| Type | Sides | Price |
|---|---|---|
| Black + white | One-sided* | $.11/page |
| Black + white | Two-Sided* | $.10/side |
| Color | One-Sided* | $.30/page |
| Color | Two-sided* | $.30/side |
*Ledger (11"x17") printing is only available in the Perry-Castañeda Library and the Fine Arts Library
Where can I change the settings of my print? (Size, color, orientation)
You can change the following printing options in the Print Cloud.
You must select or click on your file in order to change the settings. The option to change the settings will appear at the bottom of the page.
- Black & White to Color or vice versa
- Single-sided to Double-sided or vice versa
- Number of pages per side (1 page or 2 pages per side)
- Number of copies
- Page range
What file formats can I print?
Supported File Formats
- Microsoft Office documents: Word, Excel and PowerPoint (.doc,.dot,.docx,.rtf,.eml,.xls,.xlt,.xlsx,.csv,.ppt,.pptx,.pptm)
- Image files (.jpg,.png,.gif,.bmp)
- Text file (.txt)
- PDF documents (.pdf)
- Limited HTML: HTML is supported as part of the email body itself, but HTML links or attachments are not supported for security reasons.
What paper sizes do you have?
We offer letter size (8.5” x 11”) and ledger size (11” x 17”). For other sizes, contact UT Document Solutions
How do I register my email to print via email?
To register your email address:
- If there is no record of your email address when you first send documents for printing to Mobile Print via email, you will receive a reply email to complete your email registration.
- Click the Click to register your email address link. You will be redirected to the Library Print Cloud.
- Log in to the Library Print Cloud with your EID and password. You will see a dialog box showing that your email address has been successfully registered to your account.
- Click OK.
Can I use my own paper to print?
No. It can jam the printer and cause damage. Please use the paper provided in the printer trays.
Can I add funds from my phone?
You can add BevoPay funds from any device by visiting the BevoPay website. Library Print Funds cannot be added on a phone or on any other mobile device.
Can I get a blank sheet of paper?
To get a blank page, create a blank document in Word and print it as you would any other file.
I am graduating. Can I get a refund for unused printing funds?
We do not offer refunds for Library Print Funds. However, these funds remain available to use after graduation.
For BevoPay refunds, contact Housing and Dining.
Troubleshooting
I uploaded my file to the Print Cloud. Where is the print button?
After uploading your file to the Library Print Cloud, you're finished with all steps on your personal device. Your print job can now be printed at any UT printer.
When you're at the printers:
- Choose either a black and white or color printer, depending on your print settings (They will be labeled).
- Log on to the monitor screen (Release Station) above the printers.
- Sign in with your EID or swipe your card.
- Select your print job(s) from the list.
- Click the print button on the monitor.
The funds will be deducted from your account when you print.
The system charged me but my document didn't print.
Please speak with a staff member in the lobby or at the desk. We can't process refunds for Libraries Printing Funds, but we can help you reprint the document without additional charges. Staff will verify your payment and offer a courtesy print.
If the desk is closed, you can print the file yourself using another method:
- Log onto a library computer.
- Download and open the file.
- Click the print button, name the job in the pop-up box, and print.
If you prefer not to pay again, wait until the desk is open or lobby staff is available.
Other Tips
- The printer may need to be overridden on the touch screen.
- Download the file, email it to yourself, open it on a library computer, and print from there. Library computers have a more direct connection to the printers, which usually works more consistently.
My document was supposed to be color but it came out black and white.
First, double check your file settings within the Library Print Cloud, under "Print Preview". If they look correct, you could have printed from a black & white printer instead of a color printer. Unfortunately, we can't offer refunds for this mistake. To avoid this, check the signage on the printer to ensure it's a color printer. If your file setting were correct and you verified you did go to the correct printer, or you paid a significant amount, please check with the desk staff and politely ask for further assistance.
The printer cut off my text on the sides!
Oh no! Sometimes this problem can be fixed by printing from a library computer instead of your personal device. You should also make sure when printing the file, that 'Shrink to Fit' is enabled (This option is usually selected by default for PDF printing).
Note: This is a common issue with 'cheat sheets' or documents that contain a lot of information in a small space. When formatting your cheat sheet, remember that printers cannot print all the way to the edge of the paper. Be sure to leave at least a 0.25-inch margin of white space around the edges to ensure that all your content is printed properly.
There’s a paper jam, what do I do?
Please print from another printer and let the front desk know there is a jam.
I was charged for something that didn't print. Can I get a refund?
We do not offer refunds for ‘Libraries Printing Funds.’ For BevoPay refunds, contact Housing and Dining. If you still need the printouts, contact the front desk. Once they verify that you have already paid for a print, they can provide a print free of charge.
