Off-campus Connection Problems
From off-campus, when you use the library web site to access subscribed services, you should be prompted for a UT EID. After signing in, you should have full access to the range of our subscription (subscription dates are often listed next to the link to the resource).
Following are common problems with accessing library resources from off-campus. Please fill out the form if you require further assistance.
I am never prompted for an EID, and instead get a "Page cannot be found" error for every resource that I try to access.
Your local network may be rejecting traffic from the proxy server, which helps off-campus users to connect to databases and online journals. If you administer your own personal firewall, then you will have to make an exception for:
Recent updates with our EZproxy configuration no longer require users to use specific ports when connecting.
The University provides a firewall as part of the BevoWare package. Read these instructions on advanced configuration of your firewall.
If you are at a place of work with a local area network, then you should talk to your help desk or network administrator about how your network is configured.
If you use the IHS databases (US Industry standards), then you also want to except port 443. IHS requires a secure connection, and the secure proxy transaction takes place on port 443.
I am prompted for an EID, but after I sign in I go straight to UT Direct without having an opportunity to link to the database or online journal for which I was looking.
The security settings of your web browser are probably set too high. You must be set to accept all cookies in order to use library resources off-campus.
- Internet Explorer for PCs: Go to the Tools menu and select Internet Options. If you have a Privacy tab, then select the Privacy tab and move the slider bar to the lowest setting: Accept all cookies. If you don't have a Privacy tab, then select the Security tab. Select the Internet icon at the top. Click the Default Level button. If it is already set the button will be grayed out. Next choose the Advanced tab. Click the Restore Defaults button.Quit your browser and start it back up again.
- Internet Explorer for Mac OS X: Go to the Explorer menu and select Preferences. Scroll the left menu until you see the Cookies menu. Select Cookies and make sure the the When receiving cookies menu is set to Never ask.
- Netscape 7.x: Go to the Edit menu (Mac OS X users go to the Netscape menu) and select Preferences. On the left under Category look under Privacy & Security and select Cookies. Check Enable all cookies. It may be necessary to restart Netscape.
- Safari: Go to the Safari menu and select Preferences. Select Security. Make sure Always or Only from sites you navigate to are checked.
I am prompted for an EID, but after I sign in I get a forbidden error that says I don't have permission to view ezauth.php.
You are not a current student, faculty or staff member, or your EID does not reflect your status as a current student, faculty or staff member. This often happens at the beginning of the semester if you have registered late for classes, or if you have taken a leave of absence from the University.
Information about your EID can be found at https://idmanager.its.utexas.edu/eid_self_help/
For help with resolving problems with your EID, please contact the office or department that provided you with your EID.
I am prompted for an EID, but after I sign in I get an error that says something about an EZproxy administrator.
Please report a message that looks like this:
To allow /login?url=http://www.domainname.com/openurl.asp?issn=0000-0000 to work, your EZproxy administrator must first authorize this within the ezproxy.cfg file.
Within this database's section of the file, the following line must be added:
The EZproxy server must then be restarted to make this change take effect.
This is a configuration error that we must fix. Please copy and paste the text of the message into our form.
Occasionally there are mixups with renewing a library subscription, or a vendor's server is down, or a journal may not be providing full access to all of UT Austin's IP range. Please report these types of problems to the library staff so that we can contact the vendor as soon as possible.
- Fill out the form.
The system that we use for off-campus access uses encoded links. You can add a prefix to the links that you get through email (that don't already have them) and that should allow you to access them from off-campus. The prefix is:
So a link to an article about EZproxy would start out as #1, and adding the prefix would result in #2:
- Providing Access to Remote Patrons Can Be EZ
When I go to a journal I've bookmarked in my browser, the publisher asks me for a password and won't let me in. I'm never asked for my EID.
The system that we use for off-campus access uses encoded links. Your bookmarks probably do not have the right encoding to enable off-campus access. To fix this, edit your bookmarks and paste this prefix in front of each URL that requires authentication via EID:
From then on, when you choose that bookmark, it will pass you first to our proxy server where you can enter your EID, then pass you on to the publisher's site.
Not anymore. In previous semesters, you had to change browser settings to access library resources from off-campus. This is no longer the case.
I am prompted for an EID, but after I sign in I get the message "Error trying to validate certificate from login.exproxy.lib.utexas.edu using OCSP--unauthorized response."
This is a browser setting which needs to be unset.
OCSP was/is an attempt to establish a voluntary database which verifies the authenticity of certificates issued to various e-commerce sites as being "real". The voluntary aspect of the database has rendered it very close to useless as a security tool because using the setting denies the users access to many sites that have perfectly valid certificates but are not aware or have not registered with OCSP.
In order to re-establish access to UT Libraries resources from off-campus, it will be necessary for you or someone else to get into the preferences/options for the browser you are using, and disable the use of OCSP.
- IE for PC: Go to the Tools menu and select Internet Options. On the Options popup window select Advanced. Scroll down until you see the Security options. Uncheck Check for Server Certificate Revocation. Quit your browser and start it back up again.
- Firefox for PC: Go to the Tools menu and select Options. On the Options popup window select Advanced. Select the Verification button listed under the Certificates section of this window. This will lead to a final popup with radio buttons concerning OCSP. Select Do Not Use OCSP for certificate validation. Quit your browser and start it back up again.