Service Quality Assessment and Improvement

We want to build a climate of continuous improvement in all areas of library service. All staff - reference librarians, web designers, book shelvers, and catalogers - should understand that they are part of an organic whole, a system, and that it is not enough to be concerned with the success of one's own department. Staff of a successful organization are concerned with the success of the entire organization.

Fred Heath, Vice Provost
The University of Texas Libraries
The University of Texas at Austin

Contact: Meredith Taylor, Assessment and Quality Improvement Coordinator