University of Texas at Austin
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University of Texas Libraries


Service Quality Assessment and Improvement



We want to build a climate of continuous improvement in all areas of library service. All staff - reference librarians, web designers, book shelvers, and catalogers - should understand that they are part of an organic whole, a system, and that it is not enough to be concerned with the success of one's own department. Staff of a successful organization are concerned with the success of the entire organization.
Fred Heath, Vice Provost
The University of Texas Libraries
The University of Texas at Austin

Contact Information
Damon Jaggars, Associate Director, jaggars@austin.utexas.edu