Texas Archival Resources Online

TABLE OF CONTENTS


Descriptive Summary

Biographical Sketch

Scope and Content

Organization

Restrictions

Index Terms

Administrative Information

Description of Series

Manuscripts

Southwest Collection/Special Collections Library, Texas Tech University

Quality Service and Professional Development:

An Inventory of Its Record, 2002, at the Southwest Collection/Special Collections Library



Descriptive Summary

Creator Texas Tech University. Quality Service and Professional Development
Title: Quality Service and Professional Development Records,
Dates: 2002
Abstract: The collection consists of training rosters and materials for courses taught by the Texas Tech department of Quality Service and Professional Development.
Collection # U 292.1
Quantity: 1 box (1.0 linear feet)
Language English.
Repository: Southwest Collection/Special Collections Library, Texas Tech University

Biographical Sketch

The department of Quality Service and Professional Development creates, schedules, arranges and teaches various types of training and education courses geared toward employee development and skills. Some of the courses are mandatory for continued employment while others offer staff opportunities to expand their skills. The department also administers an employee recognition award program.

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Scope and Content

The collection consists of primarily training class rosters and schedules, as well as some correspondence and training schedules.

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Organization

The collection is organized alphabetically.

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Restrictions

Access Restrictions

Reproduction of anything in this collection requires approval of either the university Archivist or the department of Quality Service and Professional Development.

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Index Terms

The subject headings used by the Southwest Collection/Special Collections Library are derived from the Library of Congress and/or locally developed.
Subjects (Organizations)
Texas Tech University. Quality Service and Professional Development
Texas Tech University
Subjects
Customer services--Management
Customer services--Quality control
Texas Tech University--Employees
Texas Tech University--Faculty

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Administrative Information

Preferred Citation

Quality Service and Professional Development Records, 2002, Southwest Collection/Special Collections Library, Texas Tech University, Lubbock, Texas

Acquisition

Collection accession #(s):
2005-0216-B

Gift, 2005

Processed by

Lynn Whitfield, 2005

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Collection Inventory

 

Manuscripts

box folder
1 1 BMC 100: Delegating and Minor Discipline, 2002
2 BMC 200: Listening Strategies and Skills, 2002
3 COM 100: Violence in the Workplace, 2002
4 COM 320: Telephone Skills for Everyone, 2002
5 COV 100: 7 Habits of Highly Effective People, 2002
6 COV 400: What Matters Most, 2002
7 CST 100: Customer Service Training, 2002
8 ECD 100/600: Employee Conduct and Discipline, 2002
9 FAC 999: Facilitator Workshop Day, 2002
10 FIM 100-500, 2002
11 GRT 100: Ground Rules, 2002
12 HIR 100: Welcoming Event, 2002
13 HIR 103/180, 2002
14 HIR 104/180, 2002
15 HIR 131/190, 2002
16 HIR 151: Welcoming Event, 2002
17 HIR 601: Newcomer Safety Orientation, 2002
18 HIR 603: 2 Hour Asbestos Awareness Training, 2002
19 HRS 010: Techris On-Line, 2002
20 HHRS 193: ePAF, 2002
21 HRS 200/201: PAF, 2002
22 HRS 400: I-9, Immigration and Payment, 2002
23 LEG 200/250: Supervisor's Employment Law (EEO), 2002
24 LEG 202: TECHris Refresher, 2002
25 LEG 310: Non-Discrimination Refresher, 2002
26 LEG 330: Non-Discrimination Referesher, 2002
27 LEG 340: Non-Discrimination Referesher, 2002
28 LEG 350: Non-Discrimination Referesher, 2002
29 LEG 370: Non-Discrimination Referesher, 2002
30 LEG 371: Non-Discrimination Referesher, 2002
31 LEG 380: Non-Discrimination Referesher, 2002
32 LEG 381: Non-Discrimination Referesher, 2002
33 LEG 415: Working with Respect for Management, 2002
34 LEG 500: New Employee EEO/Sexual Harrassment Training, 2002
35 MEX 415: Working with Respect, 2002
36 MEX 770: Workplace Violence Prevention, 2002
37 MGT 600: Trust and Trustworthiness, 2002
38 PAY 600/601: TechPay Monthly Time Reporting, 2002
39 PAY 901: TechPay Bi-Weekly Time Reporting, 2002
40 PEX 401: Conflict Management, 2002
41 PEX 408: Pathlore Learning Management System, 2002
42 PEX 503: Giving Feedback, 2002
43 PEX 504: The Difficult Guest, 2002
44 PEX 701: Distance Educatioon Training, 2002
45 PEX 702/706: Distance Education Training, 2002
46 PEX 800/820: Workplace Violence Prevention, 2002
47 PEX 850/870: Workplace Violence Prevention, 2002
48 PMG 350: Performance Management Class, 2002
49 PPL 200: Telephone Skills, 2002
50 PSV 100: Problem Solving, 2002
51 Retirement Seminars, 2002
52 SIS 100: Pathlore Learning Management System, 2002
53 Training Schedule, 2002
54 Training Schedule: Working Copy, 2002
55 TVL 120: Completing Error-Free Travel, 2002
56 VAN 100: Van Safety Training, 2002

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