Descriptive Summary
Texas Tech University. Quality Service and Professional Development
Quality Service and Professional Development Records,
2002
The collection consists of training rosters and materials for courses taught by the Texas
Tech department of Quality Service and Professional Development.
U 292.1
Southwest Collection/Special Collections Library, Texas Tech University
1 box (1.0 linear feet)
English.
Biographical Sketch
The department of Quality Service and Professional Development creates, schedules, arranges and teaches various types of training and
education courses geared toward employee development and skills. Some of the courses are mandatory for continued employment while others
offer staff opportunities to expand their skills. The department also administers an employee recognition award program.
Scope and Content
The collection consists of primarily training class rosters and schedules, as well as some correspondence and training schedules.
Organization
The collection is organized alphabetically.
Index Terms
The subject headings used by the Southwest Collection/Special
Collections Library are derived from the Library of Congress and/or locally
developed.
Subjects (Organizations)
Texas Tech University. Quality Service and Professional Development
Texas Tech University
Subjects
Customer services--Management
Customer services--Quality control
Texas Tech University--Employees
Texas Tech University--Faculty
Acquisition
Collection accession #(s):
2005-0216-B
Gift, 2005
Access Restrictions
Reproduction of anything in this collection requires approval of either the university Archivist or the department of Quality Service
and Professional Development.
Processed by
Lynn Whitfield, 2005
Preferred Citation
Quality Service and Professional Development Records, 2002, Southwest Collection/Special Collections Library, Texas Tech University,
Lubbock, Texas
Collection Inventory
Manuscripts
1
1
BMC 100: Delegating and Minor Discipline,
2002
1
2
BMC 200: Listening Strategies and Skills,
2002
1
3
COM 100: Violence in the Workplace,
2002
1
4
COM 320: Telephone Skills for Everyone,
2002
1
5
COV 100: 7 Habits of Highly Effective People,
2002
1
6
COV 400: What Matters Most,
2002
1
7
CST 100: Customer Service Training,
2002
1
8
ECD 100/600: Employee Conduct and Discipline,
2002
1
9
FAC 999: Facilitator Workshop Day,
2002
1
10
FIM 100-500,
2002
1
11
GRT 100: Ground Rules,
2002
1
12
HIR 100: Welcoming Event,
2002
1
13
HIR 103/180,
2002
1
14
HIR 104/180,
2002
1
15
HIR 131/190,
2002
1
16
HIR 151: Welcoming Event,
2002
1
17
HIR 601: Newcomer Safety Orientation,
2002
1
18
HIR 603: 2 Hour Asbestos Awareness Training,
2002
1
19
HRS 010: Techris On-Line,
2002
1
20
HHRS 193: ePAF,
2002
1
21
HRS 200/201: PAF,
2002
1
22
HRS 400: I-9, Immigration and Payment,
2002
1
23
LEG 200/250: Supervisor's Employment Law (EEO),
2002
1
24
LEG 202: TECHris Refresher,
2002
1
25
LEG 310: Non-Discrimination Refresher,
2002
1
26
LEG 330: Non-Discrimination Referesher,
2002
1
27
LEG 340: Non-Discrimination Referesher,
2002
1
28
LEG 350: Non-Discrimination Referesher,
2002
1
29
LEG 370: Non-Discrimination Referesher,
2002
1
30
LEG 371: Non-Discrimination Referesher,
2002
1
31
LEG 380: Non-Discrimination Referesher,
2002
1
32
LEG 381: Non-Discrimination Referesher,
2002
1
33
LEG 415: Working with Respect for Management,
2002
1
34
LEG 500: New Employee EEO/Sexual Harrassment Training,
2002
1
35
MEX 415: Working with Respect,
2002
1
36
MEX 770: Workplace Violence Prevention,
2002
1
37
MGT 600: Trust and Trustworthiness,
2002
1
38
PAY 600/601: TechPay Monthly Time Reporting,
2002
1
39
PAY 901: TechPay Bi-Weekly Time Reporting,
2002
1
40
PEX 401: Conflict Management,
2002
1
41
PEX 408: Pathlore Learning Management System,
2002
1
42
PEX 503: Giving Feedback,
2002
1
43
PEX 504: The Difficult Guest,
2002
1
44
PEX 701: Distance Educatioon Training,
2002
1
45
PEX 702/706: Distance Education Training,
2002
1
46
PEX 800/820: Workplace Violence Prevention,
2002
1
47
PEX 850/870: Workplace Violence Prevention,
2002
1
48
PMG 350: Performance Management Class,
2002
1
49
PPL 200: Telephone Skills,
2002
1
50
PSV 100: Problem Solving,
2002
1
51
Retirement Seminars,
2002
1
52
SIS 100: Pathlore Learning Management System,
2002
1
53
Training Schedule,
2002
1
54
Training Schedule: Working Copy,
2002
1
55
TVL 120: Completing Error-Free Travel,
2002
1
56
VAN 100: Van Safety Training,
2002