The Correspondence/Constituent Services Office was responsible for preparing replies to many of the letters written to Texas Governor George W. Bush's Office. General office files consist of manuals and procedures, staff emails and memoranda of correspondence policies and procedures, correspondence, organization charts, reports, robo forms, press releases, and related materials, 1986 to 2000 and undated, bulk 1995 to 2000, of the Correspondence/Constituent Services Office. Manuals and procedures include two editions of the Correspondence manual of the Governor's office, dated 1995 (with additions in 1996) and 1998. There are memoranda on writing style procedures, robo forms for responses to common correspondence topics, a style sheet for the Notes and Quotes reports, organization charts of the division, and a list of correspondence topics and legislative bills, detailing the issues each staff member addressed. Also present is a White House correspondence manual, dated 1986, a small number of press releases, and tally sheets for some state opinion ballots.

There are two folders of form letters. The first contains notes, form letters, and memoranda regarding the distribution of the end of the term report listing George W. Bush's accomplishments as governor, prepared by the staff of the Office of Governor. Attached to the form letters is a list of the types of individuals to receive the report, using the various versions of the form letter, such as agency heads, legislators, employees of the Governor's Office, etc. The other folder contains form letters to be sent at the end of the term thanking the recipient for state service during Governor Bush's administration. Types of recipients include legislators, board and agency appointees, and agency heads. Attached to one form letter is a list of the addresses of board and agency appointees. These records are dated 2000. Another folder is entitled "Translations, Spanish." This folder contains typed English-language summaries of information taken from original Spanish-language correspondence with routing slips attached, reading "Elsa, Please translate." The original letters and full translations from Spanish are not present; only a summary of the original letter is included. These letters are dated 2000.

Also present is register of checks received in the Governor's Office, 1997-2000, which includes the name of the contributor, city/state, amount, and date picked up by the campaign office for Bush's election campaigns. The procedure for handling these checks is detailed at the beginning of the records - "Political mail; 1. Register checks in my white notebook. Put checks in brown interagency envelope to Gail Randall. 2. Send other mail to [crossed out]. (when Shirley is in the office, let her review before sending)." Finally, this subseries contains several memoranda regarding Public Information Act requests [PIR] received by the Governor's Office. Most of these memoranda were maintained by Christina Grady at the time she was mail log supervisor in the Correspondence/Constituent Services Office.

The Correspondence/Constituent Services Office was responsible for preparing replies to many of the letters written to Texas Governor George W. Bush's Office. Director Shirley Green's files are policy and procedure manuals, staff emails and memoranda of correspondence policies and procedures, and post-election mail and phone counts of the Correspondence/Constituent Services Office, 1995 to 2000 and undated, bulk 1999 to 2000. Shirley Green served as director of Correspondence/Constituent Services, reporting to Karen Hughes, director of Communications in the Texas Office of the Governor. Policy and procedure materials consist of directives and memoranda regarding policies and procedures such as handling email, greetings, proclamations, nominations, political mail and legislative mail; data entry of correspondence; handling requests for items such as gifts, auction items, and autographs; and handling requests for Bush's attendance at political events. There are also memoranda to Shirley Green giving daily post-election (November-December 2000) counts for email, faxes, regular mail, and phone calls.

Memoranda in the records include copies of speeches, memoranda on administrative office procedures (travel, e-mail use, etc.), constituent mail routing and responses (especially Bush's presidential campaign versus Governor's Office), and political activity by Governor's Office staff. The mail log data entry file contains the lists of inserts commonly sent out with correspondence, data entry instructions, staff duty assignments, a list of "please cc: Budget on mail from the following agencies," notes from the Scheduling Office, and instructions on routing political mail.

The Correspondence/Constituent Services Office was responsible for preparing replies to many of the letters written to Texas Governor George W. Bush's Office. The photo requests are correspondence, photographs, staff email, and one autographed baseball, dated 2000-2001. Letters request that Governor Bush or First Lady Laura Bush autograph an enclosed photograph or artifact. Extra copies of photographs were occasionally included for the governor. This series is closely related to the Executive Office series, Autograph and photo request correspondence and logs.

The Correspondence/Constituent Services Office was responsible for preparing replies to many of the letters written to Texas Governor George W. Bush's Office. Citizens Assistance telephone activity reports, January 1999-December 2000, are daily telephone activity reports of the Citizens Assistance program of the Texas Governor's Office. The Citizens' Assistance Office operated a toll-free telephone number to receive citizen's calls about problems with state government. Categories of records include numbers of answered calls, abandoned calls, deflected calls, transferred calls, average length of call, and number and length of queued calls for each extension/person. At the end of the 1999 reports are pie charts by month detailing the percentage of calls answered, abandoned and deflected with total numbers for each. January through April of the year 2000 also contain pie charts.

The Correspondence/Constituent Services Office was responsible for preparing replies to many of the letters written to Texas Governor George W. Bush's Office. The weekly production reports are statistical compilations of the types and subjects of mail received by the Correspondence/Constituent Services Office for a given week. Dates covered are 1995 to 2000, bulk 1997 to 2000. Each report starts with a section for Gubernatorial Mail (detailing the number of letters received, followed by the number received for that year to date). With that section the top issues of the week are listed (such as education, environment, etc.), further categorized as Pro, Con, and Comments, with the number of letters received listed in each category. The other sections are Form mail (categories of major issues, volume, week's total), Correspondence processed (categories of Gubernatorial Mail, Proclamations/special issues, Logged/forward to other divisions, giving the week's total and the year to date for each category) and number of e-mails. There are several documents that accompany each report. There is a list of major subjects, listing as many as 100 subjects or more (although usually less), subdivided into categories of Pro, Con, and N/A (not applicable), along with totals received that week in each category. Each month also has a cumulative report, giving the year-to-date totals instead of the weekly totals. A more detailed report lists these same subjects with sub-issues, following the same format. The more popular subjects may have several subdivisions or sub-issues, the less popular, none. Most months also have another report, the Ombudsman's Report. This report lists the total calls received for the week and the year-to-date. Types of calls (casework, complaints, inquiries, opinions, issues, opinions, and legislation) are listed with totals. Further sections, with categories of Pro, Con, and Comment, are the Top Issues of the Week and the Top Legislative Issues of the Week.

Another report present in most months is the Notes and Quotes. Sometimes these are present from different staff members; sometimes they appear just once. These reports list quotes from letters and phone calls, usually citing the correspondent by initials, last name, and locale. Some quotes do not have citations. Another report is a count of letters routed to divisions. It lists the division and the number of letters requiring a response, number with no response, total count, and pending count. Some lists just have numbers for that week, some for the year to date. The annual reports provide a cumulative total of the correspondence received, number of letters for each major issue and each sub-issue.

Reports of mail analysts were retained for 1995-1996 due to gaps in the holdings of weekly production reports. (Mail analyst reports for the years 1997-2000 were appraised as non-archival, given that the information they contained was duplicated in existing weekly production reports.) The reports of the mail analysts track the weekly total of mail received, number of letters in the backlog, and total number of letters to be processed. They also track the weekly total of mail processed - the current backlog and list of major and new issues.

The Correspondence/Constituent Services Office was responsible for preparing replies to many of the letters written to Texas Governor George W. Bush's Office. These records were most likely a subject file in the Correspondence Office about the Texas Navy. They contain some publications and information about the Texas Navy and the commission of Admirals into the Texas Navy and date from 1948 to 1998, bulk 1986 to 1994. From its creation in 1958 until the administration of Governor Mark White (during which time the governor's name was removed from the letterhead), the Texas Navy was partially state-supported with the governor serving as commander-in-chief. It later became a non-profit organization. These records are further subdivided into two groups, reflecting the filing structure of the creating agency. A large number of the first group of records consists of letters from (and memoranda about) Dr. John Thiel, himself an admiral in the Texas Navy and self-designated Chief of Naval Operations for the Texas Navy, Inc., and Thiel's numerous requests for appointments of individuals to the Texas Navy. There is also a small amount of information on the history of the Yellow Rose of Texas, which, at the time of the records, was an honorary designation awarded by the Governor to outstanding female Texans. Dates of these records are 1983-1998 and undated.

The second group of records came from office manager Linda Smith's files and dates from 1948 to 1996, bulk 1977 to 1986, and undated. Records are correspondence, internal memoranda, photographs, publications, printed material, copies of statutes, certificates, and articles of incorporation concerning the "third" (or modern) Texas Navy. Many of the letters and memoranda are from or about Joseph Jefferson Burris, who was commissioned as an Admiral in the Texas Navy by Governor Price Daniel in 1958. The materials dating 1948 to the 1960s are copies of military records, copies of Burris's certificate as admiral in the Texas Navy, and other attachments to correspondence. Burris frequently wrote the Governor's Office with recommendations for admiral commissions and suggestions for procedures. Other letters are from John W. Thiel or Stephen L. Walter, Chief of Naval Operations, circa 1979-1983. Several memoranda written by Governor Ann Richards' staff question the role of the Governor's Office in providing commissions in the Texas Navy. A letter from Thiel to Governor Bush's staff recounts the limits that Bush set on the admiral commissions Thiel was allowed to request per year. Several admirals of the Texas Navy are mentioned by name in these records; however, there is no comprehensive list present. The copies of Burris's certificate and a photocopy of the certificate of John M. Kutch are the only certificates of commission as admiral in the Texas Navy present in these records.

The Correspondence/Constituent Services Office was responsible for preparing replies to many of the letters written to Texas Governor George W. Bush's Office. The Ombudsman's Office files comprise correspondence, memoranda, casework summary forms, reports, notes, and related material, dating 1995 to 1997 and undated, bulk 1996 to 1997. The Governor's Ombudsman was Phil Sims and most of the materials were either sent to or worked on by him. Other employees of the Ombudsman's Office mentioned in the files include Kathy Cleere and Chris Oglesby. Subjects in these files include opposition to bills, grievances with state agencies, dissatisfaction with constituent services in the Governor's office, concerns for people housed in the Texas Department of Criminal Justice system, power outages, sexual abuse of children, abatement projects, requests for general information, and placement centers for the mentally ill, among others. Given the personal nature of many of the constituent concerns, these records contain a large amount of restricted information regarding common law privacy and medical history. Some of the constituent forms appear to have been printed out from a database of cases that is no longer extant.