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If you want to request an item . . .

What is a Recall?
How do I place a Recall?
If I place a recall on a book, when will it be due?
What is a Hold?
How do I place a Hold?
Can I request that an item be sent to another library for me to pick up?
Some books have due dates that are many months in the future. Can I recall them too?
Can I recall something from a professor?
What does "HOLD or "RECALLED" mean in the Library Catalog?
What does "ON HOLD SHELF" mean in the Library Catalog?
How will I know when it's ready for me to pick up?
After notifying me it's ready, how long does the library hold the item for me?
How do I pick up something held or recalled for me?
Can I request all copies of a book?
Can I request Reserves material be retrieved, recalled, or held for me?
How do I request materials from Library Storage?
How do I cancel a request when I no longer need the item?
Can the library just tell me who checked it out so I can contact them directly?

If an item checked out to you has been requested . . .

How am I notified that a book has been recalled from me?
How long do I have to return a recalled item?
What is the fine if I don't return a recalled item?
What if I didn't get the recall notice? Am I still fined?
Can someone recall a book from me that I've had for only a few days?
Can I place a hold on a book to get it back from the person who has recalled it from me?


Q - What is a Recall?
A RECALL is a request to get a book back from another borrower as soon as possible.A RECALL changes the original due date of the item, and the Libraries notifies the current borrower of the new due date.

Q - How do I place a Recall?
You can recall books online via the Library Catalog. Use the search commands to find the book you need, then use the "Pick It Up" button next to the item you want. (Items which do not have Pick It Up buttons are not requestable online.) Log in with your EID and password to place the request.

If you have a problem when placing a request online, or the item is not requestable online, you may come in person to the circulation desk of the library to which the item belongs and complete a Hold/Recall request form.

Q - If I place a recall on a book, when will it be due?
With the following exceptions the due date is changed to 8 days from the date the recall was placed:

  • An item checked out for at least a 14-day loan period, in its initial check-out period, and not requested for reserve use, will be recalled due the 15th day.
  • An item originally checked out for 14-days or longer, which is due in less than eight days, will be placed on hold so that the due date is not extended.
  • An item checked out on seven-day loan period will be recalled retaining the original due date.
  • A recall due date that would fall on a holiday or a day the library is closed will extend to the first following open day.

Q - What is a Hold?
A HOLD is a request to get an item after the current borrower returns it. A HOLD does not change the original due date, but prevents the borrower who has it from renewing it.

Q - How do I place a Hold?
Requests placed online are processed as Recalls whenever posssible. To place a HOLD as opposed to a Recall, you must complete a Hold/Recall request form at the circulation desk of the library to which the item belongs. Be aware the the current borrower will not receive a notice that the item has been placed on Hold, but will not be able to renew the item and will see the Hold status in My Library Account.

Q - Can I request that an item be sent to another library for me to pick up?
Yes. You can request that eligible items be retrieved from the shelf and held for you at the library where you prefer to pick them up. Use the Pick It Up button in the catalog to place the request. Materials with an Available status at time of request will be ready for pickup in 3-5 days. If you need an available item immediately, go to the owning library, retrieve it from the shelf (or request AV items at the Fine Arts Library desk), and check it out there. (Be sure to return any AV items either to the special AV return boxes at Fine Arts or PCL, or hand them to staff at the checkout desks. Please don't put AV materials in regular book returns inside or outside libraries, as damage may occur.)

For more information about the Pick It Up service, please see the Pick It Up - Available Items FAQ.

 

Q - Some books have due dates that are many months in the future. Can I recall them too?
Yes. Items checked out on semester loan periods are also subject to recall.

Q - Can I recall something from a professor?
Yes. Any borrower can place a recall or hold for an item, no matter who has it checked out. All items which may be recalled must be returned by the due date to avoid penalties. Borrowers are expected to take this into account when they borrow items, and to ensure that any items recalled from them are available for return by the due date.

Q - What does "HOLD" or "RECALLED" mean in the Library Catalog?
This means a recall or hold request has been placed for that item. The number of outstanding requests is also shown.

Q - What does "ON HOLD SHELF " mean in the Library Catalog?
This means that the item is checked in at the location that the next borrower has requested to pick it up. But it may not yet have reached the hold shelf for checkout. If you believe you are next in line for the item, check your email for the Libraries notification or check your Requested items list in My Library Account to make sure that the item is ready for you to check out.

Q - How will I know when it's ready for me to pick up?
You will be notified via e-mail when it is ready to be picked up. If there is no e-mail address in your University or library record, you will be notified via the appropriate campus or U.S. mail address. Your list of Requests in My Library Account will show "Ready. Must pick up by <date>."

Do NOT go to the library to borrow the item without either receiving the notice or seeing that the item appears in your list of requests as "Ready" -- specifically "Ready," not "Available" or " In transit" or "Due." You may be in the request queue for an item, but if you are not first in the queue, you will not be able to check it out.

Q - After notifying me it's ready, how long does the library hold the item for me?
Generally you will have about 7 days to pick up an item being held for you. Your list of Requests in My Library Account will show the deadline "Ready. Must pick up by <date>" for that item.

Q - How do I pick up something held or recalled for me?
After you receive notification that the book is ready for you:

  • Go to the library holding the item.
  • Bring a valid University of Texas at Austin ID card or library card.
  • Ask for the item at the circulation desk.

Q - Can I request all copies of a book?
You can do so, but requesting only one copy will inconvenience fewer people. If you request multiple copies, you must place the requests item by item; requests cannot be linked to get the first available item. When you get a copy, it would be considerate to cancel your requests for other copies.

Q - Can I request Reserves material be retrieved, recalled, or held for me?
No, books checked out on limited loan periods of less than 7 days are not eligible for online request.

Q - How do I request materials from Library Storage?
Use the Pick It Up button in the Library Catalog to request items from either the Library Storage Facility or the Collections Deposit Library. You will be prompted to log in with your EID and password, and you will specify the main campus library where you wish to pick up the item and, if you wish, the date by which you no longer need it.

Items in storage which do not display a Pick It Up button are not requestable online. Contact the library shown to inquire about requesting the item.

Q - How do I cancel a request when I no longer need the item?
Log into My Library Account , click on the link to Requests, select the item, and click the Cancel box for the item you no longer need.

Q - Can the library just tell me who checked it out so I can get contact them directly?
No. Borrower circulation information is confidential.

Q - How am I notified that a book has been recalled from me?
A notice is mailed to the e-mail address on file with the Registrar (for students), Human Resource Services (for faculty and staff), or Circulation Services (for Courtesy and Special Borrowers). If you have no e-mail address on file, the notice will be sent by postal mail. You should be sure to keep your e-mail and postal mailing address current.

A follow-up Overdue Recall Notice is e-mailed after the recall due date if the item has not yet been returned.

Recalled items are due on the recall due date, before the circulation desk closes. The list of items checked out to you that appears in your library account will also show any recalled items. Just sort the list by due date, and recalled items should appear near the top of the list. They will show "+ 1 RECALLED".

Most requests are recalls, but occasionally requests are placed as holds. If someone places a hold on an item checked out to you, you will not receive a notice, and the due date and fine structure will not change. But you will not be able to renew the item. Holds will appear in your list of checked out items as "+ 1 HOLD". To avoid being surprised when you are not able to renew a requested item, you may want to review your list of checked out items occasionally to see if there are any holds.

Q - How long do I have to return a recalled item?
With the following exceptions you have 8 days from the date the recall was placed to return a recalled item:

  • An item checked out for at least a 14-day loan period, in its initial check-out period, and not requested for reserve use, will be recalled due the 15th day.
  • An item originally checked out for 14 days or longer, which is due in less than eight days, will be placed on hold so that the due date is not extended.
  • An item checked out on 7-day loan period will be recalled retaining the original due date.
  • A recall due date that would fall on a holiday or a day the library is closed will extend to the first following open day.

Q - What is the fine if I don't return a recalled item?
The fine is $1 per day or fraction of a day, starting from the day after the Recall Due Date, up to a maximum of $35. Failure to return a recalled item by the due date will also result in the suspension of your borrowing privileges.

Q - What if I didn't get the recall notice? Am I still fined?
Library borrowers are responsible for keeping their e-mail and postal addresses up to date and for heeding library notices. Failure to receive a notice because you have either not updated your e-mail address, not accessed your e-mail, or filtered the Libraries mailings does not exempt you from adhering to library policies. Fines do apply but in some circumstances may be appealed.

Q - Can someone recall a book from me that I've had for only a few days?
Each borrower receives a minimum loan period of 14 days (for items with loan periods of 14 days or more) if other borrowers need the item. So if someone recalls an item from you today that you checked out yesterday, the due date will change to 14 days from yesterday. However, books may be recalled immediately for reserve use.

Q - Can I place a hold on a book to get it back from the person who has recalled it from me?
Yes. You can place another request as soon as the item has been checked in from you, either online in the Library Catalog or at the circulation desk. You will be placed in the queue for that item. Each borrower in the queue will have a loan period of 14 days (or 7 days for items which circulate on 7-day loan) before it is due back for the next borrower.

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If you have any other questions about holds and recalls, contact the circulation desk of the library of your choice.

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