What is a Recall?
How do I place a Recall?
Should I fill in a "Cancel if not filled by" date?
If I place a recall on a book, when will it be due?
What is a Hold?
How do I place a Hold?
Some books have due dates that are many months in the future. Can I recall
them too?
Can I recall something from a professor?
What does "HOLD or "RECALLED" mean in the Library Catalog?
What does "ON HOLD SHELF" mean in the Library Catalog?
How will I know when it's ready for me to pick up?
After notifying me it's ready, how long does the library hold the item for me?
How do I pick up something held or recalled for me?
Should I recall all the copies of a book?
How am I notified that a book has been recalled from me?
What is the fine if I don't return a recalled item?
What if I didn't get the recall notice? Am I still fined?
Can someone recall a book from me that I've had for only a few days?
Can I place a hold on a book to get it back from the person who has recalled
it from me?
Can I recall or put a hold on Reserves material?
How do I request materials from Library Storage?
How do I cancel a request when I no longer need the item?
Can the library just tell me who checked it out so I can contact them directly?
Q - What is a Recall?
A RECALL is a request to get a book back from another borrower as soon as possible.
A RECALL changes the original due date of the item, and the library notifies
the borrower who has the book checked out to inform him/her of the new due
date.
Q - How do I place a Recall?
You can recall books online via the Library Catalog. Use the search commands to find the book you need, then use the "Request" button next to the item you want. (Items which do not have Request buttons are not requestable online.) Log in with your EID and password to place the request.
If you have a problem when placing a request online, or the item is not requestable online, you may come in person to the circulation desk of the library to which the item belongs and complete a Hold/Recall request form.
Q - Should I fill in a "Cancel if not filled by" date?
You have the option of typing a date into "Cancel if not filled by," in order to specify a date after which you don't need the item. This is an optional feature. Leave it blank if you want your request to be active indefinitely.
If you do put a date in "Cancel if not filled by," be careful not to set this date too soon -- your request will be automatically canceled as of the date you specify, whether or not the borrower has returned the book.
Setting a "cancel if not filled by" date does nothing to expedite your getting the book. There is no way to expedite a recall. When you get the item depends on how soon the borrower returns it, or how long it takes to be routed from Library Storage. The borrower who has the book is allowed at least eight days to return it--fourteen days if he or she has just checked it out. Items requested from Library Storage take from 3 to 5 days to reach a campus library. If you specify a "cancel if not filled by" date that doesn't allow for at least the minimum lead time, the most likely result is that your request will be canceled by the system before you get the item.
Once you set a "cancel if not filled by" date, you cannot change it in My Account. If an item is still checked out and you need the "cancel if not filled by" date extended, contact a library circulation desk and speak with a supervisor to ask that the date be extended.
Q - If I place a recall on a book, when will it be due?
The due date is changed to be between 8 and 14 days from the date the
recall was placed, depending on the length of time the borrower has already had
the item and
whether holidays or days the library is closed intervene. This allows reasonable
time for the library
to notify the borrower who has the item and for the borrower to finish
with it and return it to the library. The following are important points
to consider
when placing a recall:
Q - What is a Hold?
A HOLD is a request to get an item after the current borrower returns it. A HOLD does not change the original due date, but prevents the borrower who has it from renewing it.
Q - How do I place a Hold?
Requests placed online are processed as Recalls whenever posssible. To place a HOLD as opposed to a Recall, you must complete a Hold/Recall request form at the circulation desk of the library to which the item belongs. Be aware the the current borrower will not receive a notice that the item has been placed on Hold, but will not be able to renew the item and will see the Hold status in My Library Account.
Q - Some books have due dates that are many months in the future. Can I recall
them too?
Yes. Items checked out on semester loan periods are also subject to recall.
Q - Can I recall something from a professor?
Yes. Any borrower can place a recall or hold for an item, no matter who has
it checked out. All items which may be recalled must be returned by the due date to avoid penalties. Borrowers are expected to take this into account when they borrow items, and to ensure that any items recalled from them are available for return by the due date.
Q - What does "HOLD" or "RECALLED" mean in the Library Catalog?
This means a recall or hold request has been placed for that item. The number of outstanding requests is also shown.
Q - What does "ON HOLD SHELF " mean in the Library Catalog?
This means the item should be on the hold shelf available for pickup by the first person in the queue.
Sometimes items have just been checked in and are not yet on the hold shelf when this message first displays. Other times you may not be first in the request queue. You should wait for the e-mail pick-up notice, or check your Requested items list in My Library Account to make sure that the item is ready for checkout before going to pick up the item.
Q - How will I know when it's ready for me to pick
up?
You will be notified via e-mail when it is ready to be picked up. If there is no e-mail address in your University or library record, you will be notified via the appropriate campus or U.S. mail address. Your list of Requests in My Library Account will show "Ready. Must pick up by <date>."
Do NOT go to the library to borrow the item without either receiving the notice or seeing that the item appears in your list of requests as "Ready" -- specifically "Ready," not "Available" or "In transit" or "Due." You may be in the request queue for an item, but if you are not first in the queue, you will not be able to check it out.
Q - After notifying me it's ready, how long does the library hold the item for me?
Generally you will have about 8 days to pick up an item being held for you. Your list of Requests in My Library Account will show the deadline ("Ready. Must pick up by <date>.").
Q - How do I pick up something held or recalled for me?
After you receive notification that the book is ready for you:
Q - Should I recall all the copies of a book?
You can do so, but recalling only one copy will inconvenience fewer people. If you request multiple copies, you must place the requests item by item; requests cannot be linked to get the first available item. When you get a copy, it would be considerate to cancel your requests for other copies.
Q - How am I notified that a book has been recalled from me? A notice is mailed to the e-mail address on file with the Registrar (for students), Human Resource Services (for faculty and staff), or Circulation Services (for Courtesy and Special Borrowers). If you have no e-mail address on file, the notice will be sent by postal mail. You should be sure to keep your e-mail and postal mailing address current.
A follow-up Overdue Recall Notice is e-mailed after the recall due date if the item has not yet been returned.
Recalled items are on the recall due date, before the circulation desk closes.
Q - What is the fine if I don't return a recalled item?
The fine is $1 per day or fraction of a day, starting from the day after
the Recall Due Date, up to a maximum of $35. Failure to return a recalled item by the due date will also result in the suspension
of your borrowing privileges.
Q - What if I didn't get the recall notice? Am I still fined?
Library borrowers are responsible for keeping their e-mail and postal addresses up to date
and for heeding library notices. Failure to receive a notice because you have either not updated your e-mail address, not accessed your e-mail, or filtered the Libraries mailings does not exempt you from adhering to library policies. Fines do apply but in some circumstances
may be
appealed.
Q - Can someone recall a book from me that I've had for only a few days?
Each borrower receives a minimum loan period of 14 days if other borrowers
need the item. So if someone recalls an item from you today that you
checked out yesterday, the due date will change to 14 days from yesterday.
However,
books may be recalled immediately for reserve use.
Q - Can I place a hold on a book to get it back from the person who has recalled
it from me?
Yes. You can place another request as soon as the item has been checked in from you, either online in the Library Catalog or at the circulation desk. You will be placed in the queue for that item. Each borrower in the
queue will
have a loan period of 14 days before it is due back for the next
borrower.
Q - Can I recall or put a hold on Reserves material?
No, books checked out on limited loan periods of less than 14 days
are not eligible for online Recall or Hold.
Q - How do I request materials from Library Storage?
Use the request button in the Library Catalog to request items from either the Library Storage Facility or the Collections Deposit Library. You will be prompted to log in with your EID and password, and you will specify the main campus library where you wish to pick up the item and, if you wish, the date by which you no longer need it.
Items in storage which do not display a Request button are not requestable online. Contact the library shown to inquire about requesting the item.
Q - How do I cancel a request when I no longer need the item?
Log into My Library Account , click on the link to Requests, select the item, and click the Cancel box for the item you no longer need.
Q - Can the library just tell me who checked it out so I can get contact them directly?
No. Borrower circulation information is confidential.
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If you have any other questions about holds and recalls, contact
the circulation desk of the library of your choice.
