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Master's Professional Reports Abstract

Cross-Departmental Communication and Problem Solving in City Government: A Case Study of Austin, Texas
Rozen, Abigail Faith.
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The case study analyzes the City of Austin's internal communication through the lens of neighborhoods and neighborhood service delivery. The study did not reveal a specific structure that stops problem solving. Instead, effectiveness of communication is the result of a web of interactions, deeply rooted in the culture of the organization. Structural, as well as cultural, organization change recommendations are offered.