From off-campus, when you use the library web site to access subscribed services, you should be prompted for a UT EID. After signing in, you should have full access to the range of our subscription (subscription dates are often listed next to the link to the resource).
Following are common problems with accessing library resources from off-campus. Please fill out the problem report form if you require further assistance.
I seem to be able to access everything except the full text of one journal.
Your local network may be rejecting traffic from the proxy server, which helps off-campus users to connect to databases and online journals. If you administer your own personal firewall, then you will have to make an exception for:
Recent updates with our EZproxy configuration no longer require users to use specific ports when connecting.
The University provides a firewall as part of the BevoWare package. Read these instructions on advanced configuration of your Symantec firewall: for Windows users : for Mac OS 8 and 9 : for Mac OS X
ZoneAlarm is a free software firewall. Read the documentation on ZoneAlarm. In the the ZoneAlarm 4.5 User Manual, Chapter 4 provides details on firewall protection, especially pages 48-57, "Understanding Expert Firewall Rules."
If you are at a place of work with a local area network, then you should talk to your help desk or network administrator about how your network is configured.
If you use the IHS databases (US Industry standards), then you also want to except port 443. IHS requires a secure connection, and the secure proxy transaction takes place on port 443.
The security settings of your web browser are probably set too high. You must be set to accept all cookies in order to use library resources off-campus.
You are not a current student, faculty or staff member, or your EID does not reflect your status as a current student, faculty or staff member. This often happens at the beginning of the semester if you have registered late for classes, or if you have taken a leave of absence from the University.
Information about your EID can be found at https://idmanager.its.utexas.edu/eid_self_help/
For help with resolving problems with your EID, please contact the office or department that provided you with your EID.
Please report a message that looks like this:
To allow /login?url=http://www.domainname.com/openurl.asp?issn=0000-0000 to work, your EZproxy administrator must first authorize this within the ezproxy.cfg file.
Within this database's section of the file, the following line must be added:Host www.domainname.com
The EZproxy server must then be restarted to make this change take effect.
This is a configuration error that we must fix. Please copy and paste the text of the message into our problem report form.
Occasionally there are mixups with renewing a library subscription, or a vendor's server is down, or a journal may not be providing full access to all of UT Austin's IP range. Please report these types of problems to the library staff so that we can contact the vendor as soon as possible.
The system that we use for off-campus access uses encoded links. You can add a prefix to the links that you get through email (that don't already have them) and that should allow you to access them from off-campus. The prefix is:
So a link to an article about EZproxy would start out as #1, and adding the prefix would result in #2:
The system that we use for off-campus access uses encoded links. Your bookmarks probably do not have the right encoding to enable off-campus access. To fix this, edit your bookmarks and paste this prefix in front of each URL that requires authentication via EID:
From then on, when you choose that bookmark, it will pass you first to our proxy server where you can enter your EID, then pass you on to the publisher's site.
Not anymore. In previous semesters, you had to change browser settings to access library resources from off-campus. This is no longer the case.
